Assessing Knowledge Management Initiative Successes
Function of Organizational Culture
Vincent Michel Ribière
Spring: May 20, 2001
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Objective of the research
" Knowledge management is the systematic, explicit, and deliberate building,
renewal and application of knowledge to maximize an enterprise's knowledge
related effectiveness and returns from its knowledge assets" (Wiig 1997)
· "Knowledge management is the process of capturing a company's collective
expertise wherever it resides ¾ in databases, on paper, or in people's heads ¾ and
distributing it to wherever it can help produce the biggest payoff" (Hibbard 1997)
· "KM is getting the right knowledge to the right people at the right time so they can
make the best decision" (Pettrash 1996).
Knowledge is gained not only from employees’ skills but also from all the organization’s
environmental elements and the understanding of their relationship, what Arc Partners
(Siemers and Arc Partners 2000) describes as the “knowledge landscape” (Figure I-3).
Objective of the research
Theory and conceptual framework
Research Methodology and statistic
The formal directional hypothesis is defined as:
H1: There is a relationship between successful knowledge management initiatives
and the organizational culture of a company.
As described in our literature review, organizational culture can be assessed through
different lenses. Two organizational culture variables seem to be constantly listed as a main
precondition for knowledge sharing: organizational trust and solidarity. Both of these
concepts were described in our literature review section. So for this research organizational
culture will be measured through the organizational trust and organizational solidarity
The survey tool we plan to use in order to assess the organizational level of solidarity of
organizations and organization units is the one developed and validated by Goffee and Jones
(Goffee and Jones 1998). The original tool that they developed assessed solidarity and
sociability as variables. We agree on the fact that sociability is an important factor for
knowledge sharing but in our vision it is a subcomponent of trust because:
Affection can be present without trust (e.g., parent-child)
Trust can be present without affection (e.g., passenger-pilot)
This survey asks for your opinion about culture within your organization and within your
organization unit as well as the type of knowledge management initiatives initiated.
Because it asks for your judgment, there are no right or wrong answers.
Sometimes people are tempted to answer survey questions in the way they think is
expected. Please respond based on your own judgment, regardless of what you think
others expect or what is socially acceptable. Your responses will be held in strict confidence:
we guarantee complete anonymity.
Answer and Question